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Shipping & Returns
Due to an increase in order volume during the COVID-19 Pandemic, you may experience some delays in order processing.
All shipments are sent via various carriers with an estimated delivery of 2-8 business days. We ship to addresses within Canada only. We do not ship internationally.
Shipping times may vary. Contact [email protected] for a delivery estimate based on destination.
Costs for shipping within Canada are:
We offer FREE SHIPPING within Canada on orders valued at $160 or more (before tax).
$1 - $159.99 CAD = $12.95
*Shipping to Canadian Territories may increase shipping costs and times.
Applicable sales taxes are added according to the order's destination province or territory.
Curb-side Pick Up
We are currently offering Free Contactless Curb-side Pick Up from our store location in Kelowna. We will notify you when the order is ready to be picked up. Please call us at (250)712-2230 when you arrive at the designated pick up location (the curb-side pickup stalls are just North of Shoppers Drug Mart).
Provide us with your name, purchase order number and vehicle make with plate number. Please present a printed copy of the order, original payment mode with same last 4 digits and matching photo ID to our team member for verification. Any inconsistencies in the requested information may prevent the release of the goods to the customer.
In Store Pick Up
Orders placed online may be picked up in-store. Please provide a printed or digital copy of the order, original payment card with matching last four digits and photo ID with name for verification.
Additional shipping and delivery information can be found on our FAQ page.
If there is an issue with your purchase please contact Customer Care at [email protected]. You will receive a response within 24 hours.
Returns and Exchanges
If you wish to return your purchase via mail please contact our Customer Care team by email at [email protected] to initiate a Return Item# sent to you via email. Any item(s) returned without a Return Item# will not be accepted.
Items purchased online from www.blvdshoes.ca may be returned within 30 days of purchase with a Return Item#, the original invoice and method of payment. To be considered eligible for refund all returned product must be in original unworn condition, unaltered, in the original box with packaging and original tags attached. BLVD reserves the right to refuse returns that do not satisfy these requirements. Please allow for 7 business days for your return to be processed and issued.
The same criteria applies to all exchanges as returns. If you wish to exchange your purchase via mail please contact our Customer Care team by email at [email protected] to initiate an Exchange Item# sent to you via email. Any item(s) returned without an Exchange Item# will not be accepted. The exchanged item will be return shipped to the customer at the customer's cost regardless of price. Discounted items are final sale and no return or exchange can be made. Please note flat rate shipping fees are non-refundable and free shipping will be deducted from any refund amount. Return shipping fees are the responsibility of the customer.